SUUS Portal

Round-the-clock convenience for managing your logistics needs

Get quotes, track settlement history, submit complaints, and download documents with convenience and ease.

Quotes: Price your shipments anytime, anywhere. Choose the service that suits you best and receive a quote quickly and easily.

Ordering Shipments: Use the automatic form, add transport documents, and order additional services. With an account on the portal, you can build a contractor database or copy orders for efficiency.
WebOrdering: Contract logistics made easy - control inventory levels, order picking, and transportation conveniently in one place.
Visibility: Real-time tracking of shipment status. Recipients of the self-service option can manage delivery themselves for added convenience.
Complaints: Automatic, fast, and user-friendly process - entirely online.
Documents, Settlements, and Notifications: Access reports, verify settlements, and check the status of your cases effortlessly.

Instant Quotes: Get a quote instantly for standard cooperation parameters, available 24/7.
Dedicated Inquiry Submission: Submit a dedicated inquiry conveniently through the portal.
Quotes List: Access a list of quotes with statuses, with reminders for upcoming expiration dates.

Instant Job Creation: Create orders instantly, also utilizing historical data for efficiency.
Sender and Recipient Lists: Generate lists of defined senders, recipients, and order templates for streamlined processing.
Collective Bill of Lading: Generate a collective bill of lading and labels for multiple orders.
Real-Time Order Status: Access current information about the order status with a direct link to Visibility for comprehensive tracking.
Domestic Order Search: Easily search for domestic orders within the portal.

Email alerts and notifications: receive quick information about unusual events through the email alerts and notifications system.
Recipient date change option: allow recipients to change the delivery date in B2C orders for added flexibility.
Comprehensive order list: access a list of orders with current shipment statuses in one place and quickly view details.
Efficient complaint submission: easily submit complaints directly from the Visibility module for streamlined processes.
Real-time status tracking: track shipment status in real-time using data from drivers' mobile applications.
Milestone presentation: view milestone presentation for each site with ETA dates for enhanced visibility and planning.

Product catalog preview: preview the product catalog to facilitate product selection and ordering.
Efficient document creation: easily create delivery and release notification documents quickly and seamlessly.
Real-time stock levels: access current stock levels along with full product characteristics, including condition, expiration dates, batch numbers, and serial numbers.
Document status information: stay informed about document statuses to track progress effectively.
Predefined lists: utilize predefined lists of recipients, senders, unloading places, and more for efficient order processing.
Customized reports: display reports prepared according to customer requirements for detailed insights.
Export functionality: export reports to .xls format for easy sharing and further analysis.

Say goodbye to paper forms! This option is accessible to all users, even without a Portal account.

The process is convenient, intuitive, and paperless. Upon submission, you'll receive an email confirmation with your complaint number and details.

Keep track of complaint statuses in real-time directly through the SUUS Portal.

To file a complaint online, please ensure you have the following documents ready:

Shipment number, forwarding order, bill of lading, or any other relevant shipping document.
WZ document confirming the release of goods (if the complaint is regarding a missing shipment).

If the complaint is related to damage, please also prepare:

Commercial invoice, repair invoice, or any document verifying the value of the damage.
Damage report signed by authorized parties.
Photos documenting the damage to the goods.
Detailed calculation for various items, to be completed in the online form.
Bank account number.
Any other relevant documents, such as an assignment of rights, if you're filing a complaint but don't have the right to pursue claims.

Don't have access to the SUUS Portal yet? Reach out to your account manager.

As the RECIPIENT of the shipment, you can also utilize the SUUS Portal.

You can leverage Visibility and submit complaints without the need to register an account. Simply have the tracking number handy!