SUUS Portal
Round-the-clock convenience for managing your logistics needs
SUUS PORTAL
Get quotes, track settlement history, submit complaints, and download documents with convenience and ease.
Easily manage your shipments
Get quotes, track settlement history, submit complaints, and download documents with convenience and ease.
Explore Customer Zone in the SUUS Portal
- Quotes: Price your shipments anytime, anywhere. Choose the service that suits you best and receive a quote quickly and easily.
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Ordering Shipments: Use the automatic form, add transport documents, and order additional services. With an account on the portal, you can build a contractor database or copy orders for efficiency.
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WebOrdering: Contract logistics made easy - control inventory levels, order picking, and transportation conveniently in one place.
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Visibility: Real-time tracking of shipment status. Recipients of the self-service option can manage delivery themselves for added convenience.
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Complaints: Automatic, fast, and user-friendly process - entirely online.
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Documents, Settlements, and Notifications: Access reports, verify settlements, and check the status of your cases effortlessly.
Quotes
- Instant Quotes: Get a quote instantly for standard cooperation parameters, available 24/7.
- Dedicated Inquiry Submission: Submit a dedicated inquiry conveniently through the portal.
- Quotes List: Access a list of quotes with statuses, with reminders for upcoming expiration dates.
Orders
- Instant Job Creation: Create orders instantly, also utilizing historical data for efficiency.
- Sender and Recipient Lists: Generate lists of defined senders, recipients, and order templates for streamlined processing.
- Collective Bill of Lading: Generate a collective bill of lading and labels for multiple orders.
- Real-Time Order Status: Access current information about the order status with a direct link to Visibility for comprehensive tracking.
- Domestic Order Search: Easily search for domestic orders within the portal.
Visibility
- Email alerts and notifications: receive quick information about unusual events through the email alerts and notifications system.
- Recipient date change option: allow recipients to change the delivery date in B2C orders for added flexibility.
- Comprehensive order list: access a list of orders with current shipment statuses in one place and quickly view details.
- Efficient complaint submission: easily submit complaints directly from the Visibility module for streamlined processes.
- Real-time status tracking: track shipment status in real-time using data from drivers' mobile applications.
- Milestone presentation: view milestone presentation for each site with ETA dates for enhanced visibility and planning.
Webordering
- Product catalog preview: preview the product catalog to facilitate product selection and ordering.
- Efficient document creation: easily create delivery and release notification documents quickly and seamlessly.
- Real-time stock levels: access current stock levels along with full product characteristics, including condition, expiration dates, batch numbers, and serial numbers.
- Document status information: stay informed about document statuses to track progress effectively.
- Predefined lists: utilize predefined lists of recipients, senders, unloading places, and more for efficient order processing.
- Customized reports: display reports prepared according to customer requirements for detailed insights.
- Export functionality: export reports to .xls format for easy sharing and further analysis.
Complaints
SUBMIT COMPLAINTS ONLINE THROUGH THE SUUS Portal!
Say goodbye to paper forms! This option is accessible to all users, even without a Portal account.
The process is convenient, intuitive, and paperless. Upon submission, you'll receive an email confirmation with your complaint number and details.
Keep track of complaint statuses in real-time directly through the SUUS Portal.
To file a complaint online, please ensure you have the following documents ready:
- Shipment number, forwarding order, bill of lading, or any other relevant shipping document.
- WZ document confirming the release of goods (if the complaint is regarding a missing shipment).
If the complaint is related to damage, please also prepare:
- Commercial invoice, repair invoice, or any document verifying the value of the damage.
- Damage report signed by authorized parties.
- Photos documenting the damage to the goods.
- Detailed calculation for various items, to be completed in the online form.
- Bank account number.
- Any other relevant documents, such as an assignment of rights, if you're filing a complaint but don't have the right to pursue claims.
Attention
Don't have access to the SUUS Portal yet? Reach out to your account manager.
As the RECIPIENT of the shipment, you can also utilize the SUUS Portal.
You can leverage Visibility and submit complaints without the need to register an account. Simply have the tracking number handy!
Do you have questions about the SUUS Portal? We have the answers!
What is the SUUS Customer Space Portal?
It is SUUS's online customer platform, which allows you to quickly estimate and order transport, track shipments, download documents, and check your accounts—all in one place, available 24/7.
Who is the SUUS Customer Area Portal for?
For customers who want to manage their orders, quotes, complaints, and documents themselves without having to call or send emails.
Why is it beneficial to use the Portal?
The SUUS Portal provides quick quotes and transport orders without the need to send emails, constant access to documents (waybills, confirmations, invoices), the ability to track shipment status and billing history, and efficient and quick online complaint submission. In addition, the Portal allows you to download documents and reports, manage your company's data, or set up e-invoicing, for example.
Can I get a quote for a shipment via the SUUS Portal?
You can send a quote request for road, sea, air, and rail groupage shipments. The offers you receive will be visible in the Portal. You can accept quotes for road shipments in the portal, and for other quotes, you can contact our sales department.
Can I make a shipping order on the SUUS Portal?
Yes, orders for domestic and international groupage transport are available to logged-in users. They can be placed conveniently, entirely online, 24/7. If you frequently order similar shipments and have an account on the SUUS Portal, you can use order templates and place subsequent orders in a matter of seconds.
Is it difficult to make orders on the SUUS Portal?
Making orders for road shipments on the SUUS Portal is quick and easy. And if you use this feature often, create order templates for recurring shipments or lists of contractors. You enter the data once, and the system automatically fills it in for subsequent orders.
Can I save a regular recipient or a template of an order?
Yes, you can create order templates and save contractors. This allows you to automatically fill in the recipient's details for subsequent orders or use a complete ready-made order template.
Can I choose the type of packaging for my shipment in the SUUS Portal?
Yes, the Portal contains a list of suggested ready-made packaging options that you can use, or you can choose to add your own packaging. It is very important that the actual type of packaging matches the one specified in the order and that the shipment is properly secured. In case of discrepancies, there is a risk of damage to the goods during transport or creation of a hazard, and then we may refuse to fulfill the order or add the costs of changing the packaging.
How to make an order on the SUUS Portal?
You'll find the Orders module in the side menu of the Portal. To add a new order, use the green “Add order” button in the top right corner. You can also click directly in the side menu. Expand the arrow next to the “Orders” field – the “add order” option will appear. When placing an order, select the type of shipment and the type of recipient (company or private individual).
How to get a quote quickly?
Prepare accurate data: dimensions and weight, type of cargo, loading and unloading locations, required deadlines, and additional services (e.g., palletizing, insurance). The more precisely you describe the order, the more accurate and faster the quote will be.
Can I accept the offer immediately?
Yes. For domestic and international road shipments, you can accept the offer you receive on the Portal and order transport immediately.
Can I download labels or waybills from the SUUS Portal?
Yes, you can download them individually or collectively from the order list.
How can I check where my shipments are?
In the SUUS Portal, under the “Visibility” tab, you can track the status of road shipments, change the delivery date, or check the driver's phone number.
What documents and reports can I find on the SUUS Portal?
On the Portal, you can download waybills, delivery confirmations, invoices, and reports. You can also export reports to XLS.
Where can I check my invoices and billing history?
In the SUUS Portal, under the “Documents” tab, you will find a section with your billing history — you can view and download financial documents.
How can I make a complaint to SUUS?
The easiest way is to use the complaint form on the Portal—you can submit your complaint entirely online. For customers without a login, we also provide a simple link to the complaint form.
What should you prepare before submitting a complaint on the SUUS Portal?
Prepare the order/shipment number, photos of the damage (if any), a description of the problem, a damage report, shipping documents, and invoices—the more information you provide, the faster the matter will be resolved.
How to add a new user within the company?
If you have administrator access, you can add users to your company and set their access levels. You can do this after logging into the Portal in the “Settings” tab (gear icon in the upper right corner of the Portal).
Do you have difficulty with the SUUS Portal? Check here
How do I have access to the SUUS Portal?
If you are already a SUUS customer, ask your account manager to activate your account on the Portal.
If not, remember that you can use some of the features (complaints, visibility, quotes) even if you are not a customer.
What should I do if I forget my password or lock my account?
You can reset your password yourself using the “I forgot my password” option on the login page, or contact your account manager if you have any problems.
I cannot access one of the modules in SUUS Portal, I can see that it is grayed out. What can I do?
Click on the “Request access” option. Your company administrator will be able to change your permissions in SUUS Portal in the “Settings” tab (the gear icon in the upper right corner of the Portal).
One of the functions is not working for me, how can I report an error?
Use the option at the bottom of the page – you will find the “Report a bug” section there. You can indicate the priority of the bug, the subject of the report, and the section where the bug occurs. You can also upload a file (e.g., a screenshot) that will help us locate the problem and remove the cause of the bug.