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Carriers support
SUUS Group
SUUS Group s.r.o.
Vinohradská 3217/167, Strašnice, 100 00
Praga 10, Czech Republic
ID: 06646522
Registered in Commercial Register maintained by the Municipal Court of Prague, File No. 286172
Frequently asked questions
Where is my shipment?
If you want to track your shipment, use the SUUS Portal. You will need a shipment number.
Where can I find the driver's phone number?
We will send you the driver's phone number in an SMS message on the day of the planned delivery. You can also contact our Customer Service Department (8:00-16:00 on weekdays) - you will find the appropriate number after entering the shipment number HERE.
Where can I find the order number?
The sender should provide you with the order number after preparing the goods for shipment. You will receive confirmation of the parcel's shipment, along with its unique tracking number, to your email address.
What are the operating hours for contacting the Customer Service Department?
Please contact us from 8:00 a.m. to 4:00 p.m. on weekdays for international shipments and from 8:00 a.m. to 6:00 p.m. for domestic shipments.
What's the difference between the service with and without bringing in the shipment?
Delivery without drop-in service entails bringing the product closest to the recipient's building, depending on access possibilities. The driver will unload the shipment from the vehicle but isn't obliged to place it in a specific spot. Delivery service includes bringing the itmes to the first doorstep of the recipient's premises. If there's no elevator, we only carry items up to the 4th floor. If you require delivery to your apartment or premises, please contact the sender. They will coordinate with us to determine feasibility.
How can I change the delivery contact number?
To change the delivery contact number, you can inform the sender about the need to change it either through the SUUS Portal in the Visibility tab after entering the order number and using the form.
How can I change the delivery address?
We can change the delivery address only based on the ordering party's instructions. Please note that a change of address may result in an extended delivery time.
I will be absent, can I change the delivery date?
To change the delivery date, please contact the ordering party. You can also report it to our Customer Service Department at +48 22 737 75 75 (8:00-16:00 on weekdays).
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GDPR
You can contact our data protection officer by writing—preferably with the note "Data Protection Officer" — to the SUUS postal address or by email at [email protected].
More information can be found in the Privacy Policy.
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-report violations
If you have noticed any irregularities in our company regarding our relations with contractors, employees, ethics, the environment, or other such issues, you can report them anonymously here. We ensure complete confidentiality of all reports. Please note that the system must not be used to submit reports in bad faith or to defame someone.
