FAQ

We collect the shipment from the sender and transport it to our nearest branch. Then, we transport it to a branch located near the delivery address, and finally, the shipment is delivered to you.

We will send you the driver's phone number in an SMS message on the day of the planned delivery. You can also contact our Customer Service Department (8:00-16:00 on weekdays) - you will find the appropriate number after entering the shipment number HERE.

The sender should provide you with the order number after preparing the goods for shipment. You will receive confirmation of the parcel's shipment, along with its unique tracking number, to your email address.

If you want to track your shipment, use the SUUS Portal. You will need a shipment number.

Please contact us from 8:00 a.m. to 4:00 p.m. on weekdays for international shipments and from 8:00 a.m. to 6:00 p.m. for domestic shipments.

If you're unable to reach the driver, please contact our Customer Service Department directly (8:00-16:00 on weekdays). You'll find the appropriate number for your shipment in the SUUS Portal on the shipment tracking page. We'll endeavor to ensure prompt communication with the driver.

Delivery without drop-in service entails bringing the product closest to the recipient's building, depending on access possibilities. The driver will unload the shipment from the vehicle but isn't obliged to place it in a specific spot. Delivery service includes bringing the itmes to the first doorstep of the recipient's premises. If there's no elevator, we only carry items up to the 4th floor. If you require delivery to your apartment or premises, please contact the sender. They will coordinate with us to determine feasibility.

You can pay for your  delivery shipment in cash or using the BLIK service. In some cases, you may also pay by card; you can confirm this option by contacting the driver. If you choose to pay in cash, please have the exact amount ready.

Yes, you can, but only during specific hours. To arrange the details, please contact the Customer Service Department at +48 22 737 75 75 (available from 8:00 to 16:00 on weekdays). Please note that any personal collection must be pre-arranged with the branch.

Yes, someone else can pick up the shimpment for you. 

To change the delivery contact number, you can inform the sender about the need to change it either through the SUUS Portal in the Visibility tab after entering the order number and using the form.

We can change the delivery address only based on the ordering party's instructions. Please note that a change of address may result in an extended delivery time.

To change the delivery date, please contact the ordering party. You can also report it to our Customer Service Department at +48 22 737 75 75 (8:00-16:00 on weekdays).

Only the ordering party can order such a change. Please contact the client, and we will check if this is possible.

The goods should be prepared for transport in accordance with the Packaging Standards to ensure safe and easy handling. If the goods require palletizing and securing, and the packaging and pallet have been discarded, please contact the customer. The exception is household appliances, which also need to be secured but do not require palletization.