Quick and Easy Online Complaints with the SUUS Portal
The SUUS Portal now offers a quick and easy way to submit complaints online, without the need for paper forms. Logging into the Customer Portal is the most convenient way to do this, but customers without login details can also use the portal by accessing the link: https://portal.suus.com/reklamacja.
To submit a complaint, simply log in to the SUUS Customer Portal and select "Complaints" from the side menu (icon with a question mark). If you are logged in, your address details and other permanent information will be pre-filled. Customers without login data can obtain it from their sales representative.
Regardless of whether you log in or not, you will need basic information and documents, such as the shipment number, shipping documents, invoice, Goods Issued note(if the complaint concerns a missing shipment), account number for possible returns, and documents confirming the value of the damage. The value of the goods can be calculated directly in the complaint form using a convenient calculator.
After submitting the complaint, a confirmation with the complaint supervisor's number and details will be sent to your email address. You can also track the status of your complaints by logging in to the Customer Portal.
For more information on how to submit a complaint, please visit https://www.suus.com/com.suus.new/online-complaints.