Как мы можем помочь?

If you want to track your shipment, use the SUUS Portal. You will need a shipment number.

We will send you the driver's phone number in an SMS message on the day of the planned delivery. You can also contact our Customer Service Department (8:00-16:00 on weekdays) - you will find the appropriate number after entering the shipment number HERE.

The sender should provide you with the order number after preparing the goods for shipment. You will receive confirmation of the parcel's shipment, along with its unique tracking number, to your email address.

Please contact us from 8:00 a.m. to 4:00 p.m. on weekdays for international shipments and from 8:00 a.m. to 6:00 p.m. for domestic shipments.

Delivery without drop-in service entails bringing the product closest to the recipient's building, depending on access possibilities. The driver will unload the shipment from the vehicle but isn't obliged to place it in a specific spot. Delivery service includes bringing the itmes to the first doorstep of the recipient's premises. If there's no elevator, we only carry items up to the 4th floor. If you require delivery to your apartment or premises, please contact the sender. They will coordinate with us to determine feasibility.

To change the delivery contact number, you can inform the sender about the need to change it either through the SUUS Portal in the Visibility tab after entering the order number and using the form.

We can change the delivery address only based on the ordering party's instructions. Please note that a change of address may result in an extended delivery time.

Чтобы изменить дату доставки, пожалуйста, свяжитесь с заказчиком. Вы также можете сообщить об этом в наш отдел обслуживания клиентов  +7 727 311 1445  (8:00-16:00 по будням).