17% of domestic supplies of ROHLIG SUUS Logistics are already deliveries to individual customers (B2C), and this share is steadily increasing. The company sees its advantage in warehousing services and delivery of shipments with dimensions larger than the packages accepted by the courier industry and Paczkomaty. Its strengths are also high competence related with the aesthetics of delivered shipments, professional solutions and comprehensive service of supply chain.

According to the forecasts for 2016, the dynamics of online sales will grow by 23% and it is the highest forecast of growth among highly developed countries, including Germany and the UK. The estimated sales value is just over 6 billion EUR, while, for example, in Germany its amount are up to nearly 65 billion EUR – that is 10 times more, which shows the enormous growth of potential for the Polish e-commerce market.

According to the report “E-commerce logistics in Poland. A blazed trail for development of the sector”, the largest projected increase in demand for domestic logistics services in the next five years will concern (next to the categories: fashion, health and beauty) sectors such as: furnishings, home appliances, home and garden and electronics. These are also strategic industries for ROHLIG SUUS Logistics. Therefore, one of the main advantages of the operator are competences in handling shipments of large span of dimensions, including non-palletized, which supply exceeds the capabilities of couriers (over 30kg, more than 0,5m3) and goods with a high sensitivity to damage as furniture, electronic equipment or armature. This experience was gained through many years of operating the largest manufacturers of home appliances industry.

- We estimate that we realize more than 50% of B2B supply of home appliances in Poland. The experience collected over years in this industry has allowed us to naturally acquire competences of work with sensitive products and an extremely demanding recipients, that seem invaluable to operate the online commerce - says Daniel Franke - Member of the Board of ROHLIG SUUS Logistics.

In deliveries to final recipients ROHLIG SUUS Logistics precisely defines a group of customers for whom the competences of the company are the most important value added. While the warehousing services are directed to all sectors of e-commerce. ROHLIG SUUS Logistics for years has managed the inventory, has prepared promotional sets and has implemented co-packing projects for marketing campaigns of different products: cosmetics, groceries, alcohol or CDs, including online stores.

An important role in the process of handling Internet orders play also aesthetics of delivered packages and communication with the client. - The evaluation of these two important components is a major factor in overall customer opinion about the e-shop. We are logisticians, but our role has long been out of normal operating activities. We understand that to the final recipient we are the face of our customers and we have a direct impact on the image of e-shop. That’s why the products are delivered in accordance with the philosophy of "white gloves", and the employees as well as the managers are adequately prepared for communication with customers. - Adds Daniel Franke.

The third advantage, on which ROHLIG SUUS intends to build its position in handling e-commerce sector, is comprehensive service of supply chains. The portfolio of logistics services allows the company to import goods from all over the world, manage the inventory and supply to European markets. International brands that lead e-commerce sales on many markets will be interested in such a comprehensive approach.
The company carries out warehousing services and order picking based on the WMS system, which is fully integrated with a dedicated system for carrying out deliveries. As a result, delivering the packages in Poland is possible within 24 hours. In addition, with an appropriate level of orders, ROHLIG SUUS provides integration with the IT system of e-shop.