ROHLIG SUUS cooperates with Media Expert
ROHLIG SUUS Logistics provides comprehensive services for the e-commerce supplies for Media Expert - one of the biggest brands in the industry of Electronics, Home Appliances, Multimedia in Poland, which has close to 400 points of sale throughout the country.
The cooperation includes support for the e-commerce supplies with a package of additional services, such as: collecting, bringing in the purchased goods, return of documents, notification or double crew of specially trained drivers.
The companies from the sector of Electronics, Home Appliances, Multimedia are very demanding partners in the range of technological service, and therefore an important part of supplier selection were, among others, appropriate system solutions. As pointed out by Teresa Bukalska, project manager at the side of ROHLIG SUUS Logistics – Starting the cooperation with Media Expert we were fully aware that the customer is a very demanding partner in the range of technological service. However this is a natural way of things, because they move in the ultra-modern branch and require from the logistics operator to provide innovative technological solutions and to be an equal partner in that plane. - That's why in the cooperation of Media Expert with the operator, the key factor is the construction of communication between systems of the Network and ROHLIG SUUS Logistics and launching of the so-called. web services, passing on automatically orders to the logistics operator, which significantly shortens the delivery time.
The final selection of Polish company as a provider of logistics services also was decided by a flexible and individual approach to project, experience in high-volume contracts and service of leading brands of home appliances industry. The main advantage of ROHLIG SUUS is the knowledge of this segment, specialization in shipments of large dimensions, including those unpalletized, beyond the capabilities of couriers (over 30 kg more than 0.5 m3), as well as goods with high sensitivity to damage, eg. electronic equipment.
E-commerce deliveries require special care of the logistics company, because the customers of e-shops are very demanding and attach attention not only to the cost of shipping of the goods, but also to the quality of the entire process of handling orders. According to Teresa Bukalska - Online stores use more and more so called customer experience - a strategy that builds the customer loyalty, ensuring their positive experience at every stage of the delivery of ordered goods, ranging from the purchase and ending with the receipt of the delivery. - This is an important signal for logistics operators, who after all represent the client at the final receiver.
The before mentioned individual approach to projects assumes to carrying out a workshop with the client in the initial business analysis, that presents and schedules the whole process of the target distribution with variants of temporary cooperation. Such developed solutions are the basis for the preparation of instructions and trainings for the operating divisions and drivers.
Additional services provided by ROHLIG SUUS in the e-commerce projects, among others for Media Expert, assume possibilities of: collecting, bringing in the purchased goods, return of documents, double crew of drivers, or notification, through which the customer receives an e-mail and phone information about the upcoming delivery, just after it is loaded on a distribution truck. Furthermore, the purchaser may agree with the driver a convenient time of receipt of the goods by telephone when they set the date of delivery.
Not without significance are also high customer expectations regarding the quality standards in terms of timeliness and speed of cash flow. According to Bukalska - our company has met the requirements in a manner exceeding the initial expectations of the customer.