New Visibility module – track order status and manage shipments

The new option allows tracking of the current status of orders and the physical location of product shipments. With real-time information, decision-making and shipment management is easier.

The Visibility module allows you to track the current order status and the physical location of product shipments from the place of origin to the destination. This new function primarily enables real-time tracking of shipment statuses by linking the Customer Portal with driver applications. Customers have access to a list of all orders and can quickly and easily view shipment details. When unusual events occur during transport, alerts in the application and email notifications allow for immediate reaction. The module is also available in the Portal version for mobile devices and in English.

"Our distinguishing feature in the market has always been the high quality of services and the expert support we offer to our clients. However, we recognize the importance of enabling clients to independently manage their shipments and quickly access information. Therefore, when developing the Visibility module in the Customer Portal, we focused not only on providing new functions but also on creating the most transparent and user-friendly environment. Users appreciate the intuitiveness of these solutions," says Tomasz Jeleń, Chief Commercial Officer at ROHLIG SUUS Logistics.

The Visibility module is just one of the new features recently implemented. The SUUS Customer Portal also allows users to independently estimate international general cargo transports, quickly and easily submit complaints and view their statuses, and change the delivery date after ordering it—both by the sender and the recipient.

ROHLIG SUUS announces further development of the Portal with new features, including tracking of sea, air, and rail shipments, presentation of vehicle positions on the FTL website, and the option for recipients to purchase additional services.